Part VI. Questions About The Accountability of The Authorities of The Our Voivodeship

Question 26: How do commune, county, city and voivodeship agencies and institutions improve their functioning and learn from citizens?

26.1 The agencies and institutions of the subnational government in our Voivodeship are obliged to continuously undertake actions aimed at improving their activities, in particular to improve the organization, strengthen the rule of law, improve work efficiency and prevent abuse, protect property and refine ways of meeting the needs of the population. To this end, they work together with the citizens. Tools used to improve this activity are, among others: The Voivodship Quality Assessment System for Law and Public Services, the National Ranking of Public Services, and the constitutional right to lodge complaints and motions.

26.2 The Voivodeship Quality Assessment System for Law and Public Services is a functionality of the modelowe.gov.pl portal, which allows every citizen who has a profile on this portal to:

26.2.a. Evaluate of each provision of a voivodship or local law act published on modelowe.gov.pl, through anonymous evaluation expressed in the form of stars, in two categories: The "understandable provision" and "good solution" as well as in the form of a non-anonymous descriptive evaluation of a given provision.

26.2.b Assessments of public services and interactions with subnational administration in our Voivodship. The assessment expressed in the form of stars is anonymous and public, while a descriptive review is shared with the management of a given agency.

26.3 The National Ranking of Public Services, which is prepared annually by the College of Voivodeships, informs the citizens on the quality of public services provided by the subnational government in our Voivodeship, on the basis of carefully considered and verifiable measures. Information about the current position in the ranking is placed in a visible place on the main website of an agency responsible for the implementation of public policy in the area covered by the ranking. Information about our Voivodeship’s the current position in the average ranking of public services is placed in a visible place on the main page of the modelowe.gov.pl portal.

26.4 Any citizen may complain about the negligence or improper performance of tasks by the subnational government in our Voivodeship or by its employees, about the violation of the rule of law or the interests of the complainant, as well as about the lengthy or bureaucratic handling of cases. The competent institution should settle the complaint without undue delay, but not later than within one month.

26.5 Each citizen may submit a motion containing suggestions for improvement of the organization of the subnational government in our Voivodeship, including strengthening the rule of law, improvement of work efficiency, prevention of abuse, protection of property, better satisfaction of the needs of the population. The competent institution should respond to the motion without undue delay, but not later than within one month.



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